Job Description
Nango (YC W23) connects agents to 1,000 APIs so they can act & learn.
More than 700 paying customers use Nango today, including ServiceNow, Monday, Replit, Ramp. We are a YC-backed team of 14 from AWS, GitHub, Okta, Snyk, Netlify, Uber, Samsara, Workato, and other leading developer-tool companies.
We are hiring a Founding Customer Success Manager to help our customers succeed and grow with Nango. You will build our customer success function, working closely with our largest accounts while developing ways to support our broader customer base. You’ll own renewals, uncover new use cases, and work directly with the founders.
What You’ll Do
- Build lasting relationships with developers, product leaders, and decision-makers at our largest customers.
- Understand what customers are building and help them get more value from Nango.
- Discover new use cases, teams, and integrations that drive account expansion.
- Own renewals and expansion conversations, from planning through close.
- Spot adoption gaps and risks early using product usage and customer conversations.
- Partner with Engineering to resolve blockers and bring customer needs into the roadmap.
- Build the playbooks and outreach that let us serve 700+ customers well.
- Track customer health, retention, and growth as you build the function.
Who You Are
- You have grown customer relationships at a developer tools, infrastructure, or technical SaaS company.
- You have owned renewals and expansion, with results you can point to.
- You are comfortable discussing APIs, integrations, and technical use cases with developers.
- You build trust with both hands-on users and executive buyers.
- You connect customer goals with product adoption and commercial opportunities.
- You are organized, proactive, and thoughtful about where to spend your time.
- You thrive when defining the playbook rather than following one.
Location
Remote in North America.
How to apply
The Apply button opens Nango's own application page in a new browser tab — applying is free, and this board never sits between you and the employer: no middleman, no form of ours to fill first.
This posting runs on Ashby, the applicant tracking system behind Nango's job board — the form you'll see lives at jobs.ashbyhq.com. It asks for the basics first: your name, email, and a résumé/CV upload. After that come the custom questions this employer wrote for the role — Ashby lets each team tailor its application, and some postings add a short questionnaire on top, so set aside a few quiet minutes rather than a thirty-second sprint. Because the questions change per role, re-read the requirements above before you start typing; answers that echo the exact skills the listing names are the ones that survive screening. Two practical notes: apply promptly while the posting is verified live, since teams close applications once a role fills, and use one email address for the application so your details stay under one identity.
Before you start
Salary context
The listed range of $140k to $200k a year sits about 12% below the board-wide median for DevOps & Infrastructure roles on this board.
That median is $157,250 to $231,000 a year, based on 119 live listings where the employer publishes an annual USD range — the same rules as the board's salary report.
Quick answers
- Is this job still open?
- Yes. Listings on this board are re-verified 4 times a day and auto-expire 45 days after posting — if this page is visible, the role was open at the last check.
- Where does the Apply button go?
- Straight to Nango's own application page — never a middleman. Every listing here comes from the employer's own job board, so the Apply button simply opens their page in a new tab.
- Does it require experience?
- The employer tags this role as executive level — the requirements above spell out what that means in practice.
- Is the salary listed?
- Yes — the employer publishes an annual range for this role: $140k to $200k.
About the job
Skills
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