Job Description
About Rebar
Rebar is building the next-generation operating system for commercial HVAC, electrical, and plumbing suppliers and subcontractors. Over the past year, our V1 quoting product has scaled to thousands of quotes completed weekly, doubled revenue six weeks into 2026, and gained adoption across many of the top suppliers in North America. Fresh off a $14M Series A backed by leading construction tech investors, we're entering our next phase of growth, and we are looking for a Client Experience Leader to support our Client Success motion.
You’ll work directly with the Client Success (CS), Product, and Sales teams to support new and existing clients and build the systems that will define Rebar’s client experience. We’re transforming the $250B HVAC industry with AI-native software—an industry still largely untouched by modern tools. This is your chance to get in early.
What You’ll Do
- Own Frontline Support: respond to inbound client questions across live messaging, tickets, and screen-share / video calls with speed, clarity, and precision
- Own Outcomes & Performance: take full ownership of issues from first response through resolution while consistently hitting SLAs (response time, resolution time, CSAT)
- Prioritize with Urgency: manage competing tickets and timelines without sacrificing quality or customer experience
- Troubleshoot & Resolve: diagnose bugs, replicate issues, and partner with Engineering to drive fast resolutions
- Be the Voice of the Customer: surface patterns, recurring issues, and product gaps to inform roadmap decisions
- Improve Support Operations: help build and refine workflows, SLAs, and tooling to scale the support function
- Drive Product Adoption: guide customers on workflows, best practices, and how to get maximum value from the product
- Build Knowledge: create and maintain internal and client-facing documentation, tutorials, and FAQs
- Collaborate Cross-Functionally: work closely with Product, Engineering, and Client Success to deliver a seamless experience
What You Bring
- 2+ years of experience in construction, contruction-tech, or HVAC/Mechanical Contracting
- Strong troubleshooting skills across web-based software products
- Ability to clearly communicate technical concepts to both technical and non-technical users
- Highly organized and responsive—you thrive in fast-paced environments
- Comfort working remotely while collaborating closely with a distributed team
Bonus
- Experience working at an early-stage startup, remote preferred
- B2B technical support or a similar customer-facing technical role
- Experience using support tools (e.g., Zendesk, Intercom, HubSpot, Jira, Linear, etc.)
- Familiarity with APIs, integrations, or debugging tools
- Experience creating support documentation and training materials
What Success Looks Like
First 2 Weeks
- Develop a strong understanding of the product, workflows, and customer use cases
- Shadow support conversations and learn common issues and resolutions
- Get familiar with internal tools, ticketing systems, and escalation processes
First 30 Days
- Independently handle inbound support tickets and resolve common issues
- Provide clear, high-quality responses that drive customer satisfaction
- Identify recurring issues and begin contributing to documentation
First 60 Days
- Become a go-to resource for troubleshooting more complex issues
- Proactively identify product gaps and share actionable feedback with the team
- Contribute to improving support processes, tooling, and response times
Compensation & Benefits
- Salary: Competitive
- Equity: meaningful grant, aligned with your background
- Benefits: medical, dental, vision
This is a full-time, remote role: Pacific / Midwest / Central time zones
How to apply
The Apply button opens Rebar's own application page in a new browser tab — applying is free, and this board never sits between you and the employer: no middleman, no form of ours to fill first.
This posting runs on Ashby, the applicant tracking system behind Rebar's job board — the form you'll see lives at jobs.ashbyhq.com. It asks for the basics first: your name, email, and a résumé/CV upload. After that come the custom questions this employer wrote for the role — Ashby lets each team tailor its application, and some postings add a short questionnaire on top, so set aside a few quiet minutes rather than a thirty-second sprint. Because the questions change per role, re-read the requirements above before you start typing; answers that echo the exact skills the listing names are the ones that survive screening. Two practical notes: apply promptly while the posting is verified live, since teams close applications once a role fills, and use one email address for the application so your details stay under one identity.
Before you start
Salary context
The listed range of $50k to $85k a year sits about 48% below the board-wide median for Customer Support roles on this board.
That median is $120,000 to $140,000 a year, based on 7 live listings where the employer publishes an annual USD range — the same rules as the board's salary report.
The parsed benefits on this listing include Dental Insurance, Vision Insurance, Stock Options / Equity — equity is among them, so total compensation can extend beyond this base range.
Quick answers
- Is this job still open?
- Yes. Listings on this board are re-verified 4 times a day and auto-expire 45 days after posting — if this page is visible, the role was open at the last check.
- Where does the Apply button go?
- Straight to Rebar's own application page — never a middleman. Every listing here comes from the employer's own job board, so the Apply button simply opens their page in a new tab.
- Is the salary listed?
- Yes — the employer publishes an annual range for this role: $50k to $85k.
About the job
Skills
Benefits
More Customer Support roles
View all
Strategic Customer Success Manager- Operators, AT&T
Staff Technical Support Manager, Enterprise
IT Support Lead
Program Support Manager
SMB Customer Success Manager
