Job Description
At River we are building the world’s most trusted financial institution to empower people to take ownership of their financial lives through bitcoin, the world’s only incorruptible digital asset. We believe in a future where every person will have bitcoin savings, and every business will have bitcoin on the balance sheet. We obsessively design and build delightful products that help our clients buy, sell, secure, and use bitcoin.
When hiring, we look for candidates who demonstrate the ability to think clearly, communicate effectively, and get things done. We value people who are able to think and build for the future without forgetting the lessons of the past.
River is growing quickly and has raised more than $50 million from leading investors, including Goldcrest, Kingsway, Polychain, M13, DG, and Valor. We have also released our company's financials and proof of reserves publicly, so all of our clients and employees can verify the robustness and growth of the business themselves.
What you will do
- Directly interface with clients to manage questions and feedback about our products and services
- Analyze and identify trends in client activity and inquiries
- Identify and develop operational efficiencies to scale the business and processes
- Refine the business rules, automations, and communication methods across Client Operations
- Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services–to support business needs, improve the product, and enhance the client experience
What we look for in you
- Ability and interest to work in a fast-paced fintech startup environment
- High agency self starter
- Collaborate and problem-solve well
- Customer-facing experience preferred
- Great communicator, conversationalist
- Highly adaptable; able to shift focus on the fly and balance many tasks
- Ability to identify trends in data and make decisions based on analyses
- Excel/Google Sheets, SQL, product management experience a plus, but not required
- Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems
Salary and benefits
- Salary: $70,000 - Full Time
- Competitive compensation and equity
- Unlimited PTO
- Medical, dental, and vision insurance
- 401k
- Fully remote option
Interview Process
- Screening Video Call (20 minutes)
- Role specific interview block (1 hour with 2 River employees)
- Prompted Assignment
- Culture & Executive Interview (1 hour block with 2 River employees)
How to apply
The Apply button opens River's own application page in a new browser tab — applying is free, and this board never sits between you and the employer: no middleman, no form of ours to fill first.
This posting runs on Ashby, the applicant tracking system behind River's job board — the form you'll see lives at jobs.ashbyhq.com. It asks for the basics first: your name, email, and a résumé/CV upload. After that come the custom questions this employer wrote for the role — Ashby lets each team tailor its application, and some postings add a short questionnaire on top, so set aside a few quiet minutes rather than a thirty-second sprint. Because the questions change per role, re-read the requirements above before you start typing; answers that echo the exact skills the listing names are the ones that survive screening. Two practical notes: apply promptly while the posting is verified live, since teams close applications once a role fills, and use one email address for the application so your details stay under one identity.
Before you start
Salary context
The listed range of $70k a year sits about 62% below the board-wide median for Operations roles on this board.
That median is $151,000 to $215,000 a year, based on 104 live listings where the employer publishes an annual USD range — the same rules as the board's salary report.
The parsed benefits on this listing include Dental Insurance, Vision Insurance, 401(k) Match, and more — equity is among them, so total compensation can extend beyond this base range.
Quick answers
- Is this job still open?
- Yes. Listings on this board are re-verified 4 times a day and auto-expire 45 days after posting — if this page is visible, the role was open at the last check.
- Where does the Apply button go?
- Straight to River's own application page — never a middleman. Every listing here comes from the employer's own job board, so the Apply button simply opens their page in a new tab.
- Does it require experience?
- The employer tags this role as entry level — the requirements above spell out what that means in practice.
- Is the salary listed?
- Yes — the employer publishes an annual range for this role: $70k.
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